Privacy Policy
At DON’T BOOK US, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you use our website or book a trip with us.
1. Information We Collect
Depending on the service you use, we may collect:
- Full name
- Mobile/WhatsApp number
- Email address
- Number of travellers
- Trip and booking details
- Payment and transaction details
- Government identification details when required for travel, hotel check-in, permits, or other legitimate travel requirements
- Information you voluntarily provide when contacting us
We only request information that is reasonably necessary for the relevant travel service or booking.
2. How We Use Your Information
We may use your information to:
- Process and manage trip bookings
- Confirm your seat or reservation
- Contact you regarding your booking
- Coordinate transportation, accommodation and activities
- Complete hotel check-in or other travel requirements
- Process or verify payments
- Provide customer support
- Send important updates about your trip
- Handle cancellations, refunds or other booking-related matters
- Improve our services and customer experience
We will not use your personal information for unrelated purposes without an appropriate legal basis or consent where required.
3. Sharing of Information
We may share necessary information with trusted service providers involved in your trip, such as:
- Hotels and accommodation providers
- Transportation providers
- Activity or experience providers
- Payment/service providers
- Other parties where sharing is necessary to provide the booked service or is required by law
We only intend to share information that is reasonably necessary for the relevant purpose.
4. Government ID Information
If government identification is requested for a booking, hotel check-in, travel requirement or other legitimate purpose, we will use it only for the relevant purpose.
Customers should not send government ID documents through public comments or social-media messages. Where possible, please provide such information through the designated booking/contact channel.
5. Payments
Payments may be processed through payment methods or service providers used by DON’T BOOK US.
We do not ask customers to share their passwords, OTPs, PINs or card security codes with us.
6. Data Security
We take reasonable measures to protect personal information from unauthorized access, misuse, loss or disclosure.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking management, customer support, accounting, legal, regulatory or dispute-resolution requirements.
When information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.
8. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access to or correction of inaccurate information and withdrawing consent where consent is the basis for processing.
To make a privacy-related request, contact us using the details below.
9. Cookies
Our website may use cookies or similar technologies to provide essential website functionality and understand how visitors use our website.
You can manage cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
10. Third-Party Links
Our website may contain links to third-party websites, including social-media platforms, payment services or other travel-related services.
DON’T BOOK US is not responsible for the privacy practices of those third-party websites. We recommend reviewing their respective privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws.
The updated version will be published on this page with a revised Last Updated date.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, you can contact us:
DON’T BOOK US
📞 +91 88821 23968
📷 Instagram: @dontbookus